Frequently Asked Questions

TICKETING FAQ’S

  • We use a third party booking site called Humanitix.

    Humanitix is a not-for-profit organisation who use the booking fees charged on tickets to fund a range of children’s charities and education programs. For more information on Humanitix click here.

  • There is a 2.5% + AU$0.50 booking fee added to each ticket for our events booked through Humanitix. All profits from booking fees via Humanitix go to children’s charities.

  • Links for booking tickets will be available via our website once released. Important release dates are advertised via our website, socials and subscriber newsletter.

    Festival Bookings for GOLD PASS tickets start mid-December, with Individual Ticket sales opening at the end of January.

    For BCMF 2025, GOLD PASS tickets are not longer on sale. Individual tickets for individual concerts are now on sale. To buy tickets click here.

  • A GOLD PASS grants the ticket holder priority access to A-Reserve seating to all concerts of the Festival an ensuring you have the same seats, for each concert throughout the Festival

    On the first day of the Festival, collect your special GOLD PASS and lanyard from the front desk, and be sure to bring it with you to the rest of the Festival concerts.

  • Once booked, you will receive an order confirmation from Humanitix to the email account used to purchase your tickets. This email will provide you with your order details, a QR code and the option to view or download your tickets.

  • The doors to Phillips Hall will open 30 minutes before each concert, so we do recommend being early to allow time for ticket scanning and seating.

    If you are late you won’t be admitted until / if there is a suitable pause during the concert, and you may be seated at the back.

    For the Blackheath Chamber Music Festival GOLD PASS holders, we open the doors to the 1st concert slightly earlier to allow time to collect your Full-Festival GOLD PASS and lanyard.

  • There is no need to print out your tickets, unless you would like to.

    If you are using your phone to access the tickets emailed to you upon purchase, our ticket staff at the door will be able to scan the QR codes from your screen.

    Please have tickets / QR codes with you and ready for scanning to allow us to seat you as quickly and smoothly as possible.

  • We ask that you choose carefully when booking as we do not offer refunds for our events.

    If an event is cancelled by us, then you will be refunded.

  • Yes! As long as you give your friend the ticket or send them the email with the tickets attached they will be able to attend.

HOW TO GET HERE

  • Phillips Hall is located in Blackheath Gardens, next to the Blackheath Neighbourhood Community Centre, 41 Gardiners Crescent in Blackheath NSW.

  • The entry into Phillips Hall is located on the Blackheath Gardens side of the building. From Gardiners Crescent, we recommend walking up to the Great Western Highway, turning right at the corner, and a concrete path into the Gardens will be a short distance to your right. Follow the path to the 2nd ramp visible on your right, and you will see the entry into Phillips Hall.

  • Located just off the Great Western Highway, the hall does not have a carpark, but street parking is available in the back streets off the Great Western Highway. We recommend a flashlight for evening concerts, as the streets can be quite dark.

    In 2024 the BMCC installed 2-hour Parking Meters in many of the streets of the central village. However, there are still many free parking places near the Hall.

  • Located on the corner of Gardiners Crescent and the Great Western HWY, our location is easy to reach by car.

    IMPORTANT NOTE: The roads can get quite busy, especially on weekends with people visiting the Blue Mountains, so we suggest allowing extra travel time and aiming to get to Blackheath earlier than your concert time. Why not have a coffee, drink or some lunch at one of our local businesses before the concert? Click here to view our Local Guide.

    If you are travelling by train, the Blackheath train Station is a short 3 minute walk from the station exit (Great Western HWY side).

    Click here to view our location on Google Maps.

  • Yes, the entry into Phillips Hall is ramped and accessible by wheelchair.

    If you have other questions relating to accessibility or other requirements please reach out to the Festival Director, Catherine, at festivaldirector.bcmf@gmail.com.

HOW TO KEEP IN TOUCH

  • We announce Festivals and events, dates, Artists and ticket sales in a number of ways, so we recommend subscribing to our newsletter or following on our social accounts to be kept in the loop!

    • Website

    • Email - a weekly newsletter to subscribers. To subscribe please click here.

    • Social media - Facebook and Instagram

  • If you have a question that hasn’t been answered here, don’t worry!
    We are here to help.

    For Festival & other Mountain Production enquiries contact:

    Catherine Harker - Curator/Director

    Email: festivaldirector.bcmf@gmail.com

    Alice Coffey - Social Media/ Website

    Email: mountainproductions.bcmf@gmail.com

We acknowledge the traditional custodians of this mountain’s land—the Dharug and Gundungurra people,
who have danced their dances, sung their songs and told their stories here for generations—and we pay our respects to
the timeless culture of Elders past and present, with the wish that we all move forward as one.